Creating Breakthrough Value Where People, Product, Technology and Strategy Collide.

Customer Experience Executive | Transformation Architect | UX Research & Design | Product Strategy | Life Sciences & CPG

Black and white portrait of a smiling woman with shoulder-length dark hair, wearing a dark blazer, necklace, and watch, against a dark background.

Silvi builds high-performing CX organizations that position Fortune 500 companies ahead of market shifts.

Her edge? Creating infrastructure that scales. From Merck's first Center of Co-Creation to enterprise-wide capabilities that have unlocked $500M+ in revenue impact and generated $1B+ opportunity pipelines.

She architects teams 25-100+ people, operating models, and customer-driven strategies that deliver measurable results: outcomes accelerated 75% faster, launch excellence frameworks adopted globally, 500+ employees upskilled.

Silvi operates where strategy meets execution. Transforming how healthcare and consumer packaged goods leaders compete, innovate, and grow.

Let's discuss your CX transformation.

Book a strategy session today.

Trusted By Fortune 500 Companies

Merck

Novo Nordisk

Sanofi

American Express

Samsung

GSK

First Quality

Moderna

Bristol Myers Squibb

Merck Novo Nordisk Sanofi American Express Samsung GSK First Quality Moderna Bristol Myers Squibb

and World Class Brands

Collection of logos from various brands including American Express, AT&T Wireless, Wegovy, Ozempic, Keytruda, Samsung, Plavix, Dupixent, Xeloda, WinRevar, DHL, Bloomberg Philanthropies, Sculptra, Gardasil 9, Januvia, Nicorette, Tums, Flonase, alli, Panadol, Breathe Right, Sam's Club, Costco, Amazon, CVS, Walmart, and Walgreens.

Your Customer Are Ready. Your Experience Isn’t.

You’ve built breakthrough solutions. But friction at every touchpoint is costing you customers, revenue, and growth.

40% of FSA holders forfeit unused funds.

70% of shoppers abandon their cart

80% of patients leave due to poor experience

The opportunity is clear. The solution is strategic transformation.

How I Create Value

  • A woman is giving a presentation to a group in a modern office with brick walls, large windows, and plants. The group consists of three women and two men, sitting around a table with laptops. There is a digital transparent screen showing futuristic designs, and the woman is pointing at it with a stylus. The room has hanging lights, shelves with books and plants, and a whiteboard with sticky notes.

    Innovation & Capabilities

    New Capabilities That Scale I create what didn't exist before. From proprietary tools like GSK's social media insights platform (now commercialized by Experian) to entirely new organizational functions, including Merck's first Customer Experience department and Center of Co-Creation. Building infrastructure that transforms how companies compete.

  • Race car pit crew changing a tire at the track during a race, with team members wearing helmets and work suits, and a city skyline in the background.

    High Performing Teams

    Teams That Execute. I architect cross-functional teams 25-100+ people that unite design, clinical, technology, and commercial functions. Creating adaptive cultures where experimentation and customer-centricity become embedded capabilities.

  • Illustration of a woman in a cityscape, holding a tablet with graphs, surrounded by icons and text related to impact metrics, global health reach, operational efficiency, and patient outcomes.

    Measurable Impact

    Results That Reach the Board $1B+ in opportunities unlocked, $500M+ revenue impact, 75% faster delivery, 500+ employees trained. My work transforms how companies compete and grow.

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How We Can Partner

Whether you need comprehensive transformation, targeted problem-solving, or ongoing strategic guidance, I bring 20+ years of Fortune 500 expertise to every engagement.

01 -Full Transformation
The Four-Phase Rhythm

Complete CX transformation from strategy through sustained implementation. I diagnose friction points, design future-state experiences, guide execution with your team, and build internal capabilities.

Duration: 4-6 months
Best for: Comprehensive CX Overhaul

02 -Targeted Engagements
Workshops & Sprint Projects

Intensive problem-solving for specific challenges: journey mapping, experience design, tech integration planning, or implementation roadmaps. Fast, focused, high-impact.

Duration: 1-8 Weeks
Best for: Solving specific friction points

03 -Strategic Advisory
Ongoing Coaching

Monthly strategic counsel as your fractional CX leader. Regular guidance on decisions, initiatives, and growth challenges without full-time hire commitment.

Duration: Ongoing
Best for: Scaling companies needing expert guidance

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Thought Leadership

  • Business professionals working in a modern office with large windows, city skyline, whiteboard, and potted plants.

    Building Adaptive Workplace Cultures

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  • A woman smiles at the camera in a vibrant art studio filled with colorful artwork, paintings, and creative tools, illuminated by string lights and decorated with a large orange banner reading 'CREATE THE IMPOSSIBLE'.

    Why Creative Minds are our Greatest Strategic Asset

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  • A presentation slide with a view of the ocean through binocular lenses, displaying the text "Is it CX? OR Touchpoint Optimization, A handy guide included to tell the difference."

    An Executive Guide to Spotting Real Customer Experience vs. Department Theater

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  • A red heart-shaped stone on dark green fabric.

    Transforming Lives Through Exceptional Customer Experience

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  • The Invisible Burden: Protecting Your Transformation Agents

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Let’s Work Together

Ready to transform your customer experience? Whether you're looking to build high-performing teams, create new capabilities, or unlock growth through better experiences. Let’s explore what’s possible.

Schedule A Strategy Session